Last Updated: January 2025
90-Day Money-Back Guarantee
We stand behind our products. If you're not satisfied, we'll refund your purchase.
At Green AI Island, we want you to be completely satisfied with your purchase. We offer a 90-day money-back guarantee on all citizenship certificate purchases.
If you're unsatisfied with your purchase for any reason, simply contact us within 90 days of your original purchase date, and we'll provide a full refund — no questions asked.
You are eligible for a full refund if:
Email support@greenaiisland.lusta.eu with the subject line "Refund Request"
Please include your name, the email used for purchase, and the approximate date of purchase. A reason is appreciated but not required.
We'll confirm receipt of your request within 1-2 business days.
Refunds are processed within 5-10 business days. The refund will be credited to the original payment method.
We do not offer partial refunds. All refunds are for the full purchase amount.
We encourage you to contact us directly before initiating a chargeback with your bank. We're committed to resolving any issues promptly and will process legitimate refund requests within our stated timeline.
If a chargeback is filed after a refund has already been issued, we may need to provide documentation to your bank to resolve the duplicate claim.
While we strive to honor all refund requests, we reserve the right to refuse refunds in cases of:
If you have any questions about our refund policy, please contact us:
Email: support@greenaiisland.lusta.eu
Response time: We typically respond within 24-48 hours
Your satisfaction is our priority. We're here to help!